Job Offer – IT Application Support (Windows) – G011-124-ECB

My company – SERCO has open position for Wintel Support 3’rd Level in European Central Bank – anyone interested  ?

Tasks and Responsibilities

• Provide 3^rd-level support for operational Windows Server based systems, including monitoring, identifying any need for preventive or remedial maintenance throughout the use of diagnostic tools
  • Investigate, diagnose and resolve system problems using available tools and referring to external suppliers if required, as well as assisting 1^st and 2^nd-level support staff
• Participate in the design of complex IT solutions to the Windows Server based systems
• Participate in the design of security policies to the Windows Server based systems
• Contribution to IT projects in the preparation phase of IT services and systems, such as technical specifications, evaluation and selection of new products, activity planning and reporting
• Contribute to IT projects in the implementation phase of IT services and systems, such as analysis, development, integration and testing, maintenance, release, documentation
• Co-ordination of the deployment phase of IT services and systems from IT projects such as preparation, acceptance, integration and rollout to production systems
• Maintain accurate and up-to-date technical documentation related to Windows based systems including operational requirement and release management plan, transfer knowledge to colleagues and ensure sufficient documentation is available for tasks to be assigned to 1^st and 2^nd-level support staff.
  • Plan, prepare, test and implement maintenance activities (such as patches and software upgrades) which are required to keep system running at optimised condition.
• Participate in the design and preparation of recovery and contingency exercises to ensure that Data Centre Operations can recover systems in accordance with the predefined plans and documentation
  • Design procedures for identifying any need for preventive or remedial maintenance throughout the use of diagnostic tools

Education and qualifications:

• Advanced university degree in Computer Engineering, Computer Science or Physics or ability to perform the tasks commensurate with such a formal academic qualification

Knowledge and skills:

• Proven experience in designing, supporting, administering and maintaining mission-critical Windows Server based systems including problem solving, performance tuning and capacity planning
• Excellent knowledge and experience on Windows 2003 and 2008 server
• Excellent knowledge of Windows Scripting
• Excellence in the technologies listed in either of the following groups:
  • Citrix Xen App, Citrix Access Gateway, App-V, System Center Configuration Manager, client application packaging, desktop image design, thin clients
  • Active Directory, MS SQL Server, System Center Operations Manager
  • MS Exchange, SMTP messaging, MS Sharepoint
  • Good analytical skills and a problem-solving orientation
  • Knowledge of IT Service Management processes and best practice (such as ITIL), in particular in the areas of problem management, release management, capacity planning and service level management
• Strong interpersonal skills, self-motivation and the ability to work in a team are very important.

·         Very good command of English with proven drafting ability

If you are interested and would like to apply, please send your current CV to:  artur.krzywdzinski(at)serco.com

Closing date for application is the 18^th November 2011